FAQ'S

I’m brand new, where do I start?

New clients must create an account with Momence. You can do this through downloading for free the Momence app from the apple store.

You will then use the Momence system for all bookings, purchases and account management.

Bookings are essential – no walk in’s allowed.

If you are having problems booking in please feel free to contact us directly, we are here to help- technology shouldn’t be the hard part.

 

New to Pilates?

All of our classes are open to everybody and are suitable for all ages, abilities and fitness levels.

Reformer Essential is the best class to start with, it ensures you focus on the fundamental reformer exercise to build a strong foundation in your pilates practise.

 

What do I need to bring?

All clients must wear comfortable clothing, a pair of grip socks (this can be purchased in the studio). A water bottle and towel.

 

What facilities are available?

KT Pilates provides a small bathroom including a toilet and shower should you need.

Parking is located on site.

 

Are children allowed at classes?

Unfortunately, due to safety concerns children under the age of 14 are not permitted within the studio.

 

What to do before first class?

Please ensure you have completed the online health waiver before attending a class.

Please arrive 10minutes early for your first class so our instructors can have a quick chat regarding any specific requirements or injuries you may have including pregnancy. Our instructors will also give you a quick run down of the reformer and its features.

Please wait outside until the class before you has finished and limit bringing in large items, a small basket will be provided for your personal belongings.

Pregnant or Pre-existing medical condition

Please let us know before attending a class so we can determined if a clearance to perform exercise is required.

 

Cancellation Policy

KT Pilates allows a 12 hour cancellation window prior to the class commencing. If you cancel outside of this window you will be charged for the class.

If you fail to attend a class that you are booked in for and have not cancelled, you will lose your session and be charged a $10.00 no show fee.

 

The class is full that you want to attend?

Simply register your interested through the waitlist system via Momence. You will be notified via EMAIL up to 120minutes before the class is due to commence.

You are required to confirm whether you are attending the class, failing to do so will result in the system assuming you will be attending the class so please treat the waitlist like a regular class.